Member Engagement for Sustainable Healthcare

Drive Behavior Change and Exceed Your Business Goals

We are proud to offer our MESH platform as a solution that can deliver the results health plans and health service organizations need most. By empowering members to lower health risks, close care gaps, and activate benefits, we can help boost retention and improve quality scores. Each solution is backed by powerful technology, high-performing content, and proven expertise.

Modernize the Member Experience

We reach members wherever they are on their healthcare journey, by educating them about health and healthcare, motivating behavior change, and activating them into the care and benefits they need most.

We Deliver Results Across All Populations

Achieve Healthier Outcomes with Comprehensive Engagement Solutions

MESH include a rich mix of high-performing content journeys, seamlessly integrated technology, and access to real-time analytics.

  • Thousands of proven omnichannel engagement journeys
  • Real-time performance optimization
  • Dynamic calls to action that drive desired behavior and can be 

      tailored to different audiences or traffic sources

Sample Engagement Solutions

SMS Screening Engagements

  • CAMBRA screenings
  • Sleep apnea screening
  • Orthodontic screening
  • Educational outreach

Social Media Engagements

  • Facebook engagement
  • Instagram engagement
  • Pinterest engagement
  • Many more

Virtual Care Engagements

  • Dental emergencies
  • Second opinions
  • Sleep apnea consultations
  • Orthodontic consultations
  • Point of care salivary diagnostics*
  • Diabetes screening

                  *Services delivered by Oral Genome

The Member Experience, Personalized and Unified

Our technology platform, MESH, delivers thousands of unique journeys to members, sequenced in just the right way to guide members to the highest-impact and highest-value actions. Coupled with a national network of credentialed and contracted dentists these engagement strategies drive real utilization and measurable outcomes.

A Platform Designed to Solve Complex Problems

MESH delivers content-rich care journeys that guide members to take the next best action for their health, delivering results for our partners.

Digital Destinations

Our content-rich experiences are fully branded and seamlessly integrated into your existing member journeys, enhancing the member experience.

Omnichannel Capabilities

From email to SMS to social, our technology delivers engagement experiences across channels to meet members where they are.

Dynamic and Contextual CTAs

Our technology enhances conversion rates by delivering dynamic calls to action (CTAs) throughout the member journey.

Flexible Deployment Options

MESH can be deployed independently, or seamlessly integrated with current infrastructure.

Fully Interoperable

Systems architecture facilitates easy integration with enterprise systems via APIs and plug-ins.

Centralized Content Management

To improve efficiency, MESH technology centralizes content creation, distribution, and reporting in one location.

Performance Reporting, Data & Analytics

Real-time data is aggregated into actionable insights to monitor and improve performance.

HIPAA compliant

Our platform can securely target and deliver messaging to members on your behalf.

Multiple Use Cases

Launch with a core engagement priority, then configure and expand journeys to address evolving goals.

Our Powerful Experience Activate Your Members

MESH delivers digital consumer experiences that drive industry-leading engagement, activation, and business results for the biggest brands in healthcare.

Engage new members and establish a relationship

Partner's Goal

Improve the experiences of new-to-plan members, as well as increase awareness and utilization of key services and benefits.

Our Solution

For this regional partner, MESH established an editorial strategy to build consistent touchpoints, mapped to defined content pillars to better engage and build trust with the membership base. Content was published dynamically across digital channels to reach members at the right time, with the right content.

Create a trustworthy environment for them to rely on

Partner's Goal

Increase trust in the plan by alerting members that they have services available in the event of a dental emergency. Effectuate an efficient and cost effective ER diversion strategy for dental emergencies.

Our Solution

MESH positioned the company as the number-one health authority and to establish clear and open lines of communication and regularly sharing updates on service availability and actively engaging by reaching out before they experience a dental event by using various communication channels such as email, SMS, or phone call to inform them about service hours, service capability and other relevant updates. 

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